Q1

Q1 Care Management Group, Inc. welcomes you to its website(s). By accessing this site, you acknowledge, consent, and agree to be bound by the User Agreement and any policies or practices contained herein. The Information contained within this site and third party site are provided “as is” and are for informational purposes only. If you do not agree to this Agreement, you are not authorized to access this site. You also acknowledge and agree that we may modify this Agreement at any time, in our sole discretion; that all modifications to this Agreement will be effective immediately upon our posting of the modifications on this site; and that you will review this Agreement each time you access this site, so that you are aware of and agree to any and all modifications made to this Agreement. You also acknowledge and agree that, unless we specifically provide otherwise, this Agreement only applies to this site and our online activities, and does not apply to any of our offline activities.

Kindly note, that the following terms and conditions may not be copied or used, in part or whole, without the express written permission from Q1 Care Management Group, Inc.

Privacy Statement
Q1 Care Management Group “Q1” has a reputation for providing clients with added value and quality in service. Since our goal is to bring this reputation to the online environment, we are committed to protecting your privacy. Your privacy is important to us. “Q1” recognizes its responsibility to protect the personal information that you provide us. We support a general policy on openness about how we collect, use and disclose personal information relating to you. In brief, “personal information” is information that can be uniquely identified with you, such as your full name, address, email address, phone number, health information, and comments or inquires you have made about our services.

Accordingly, Q1 has developed an internal privacy policy (Privacy Policy) which adheres to the principles set out in Canada’s Personal Information Protection and Electronic Act (PIPEDA) and similar provincial privacy legislation. Our Privacy Policy provides direction and guidance to our staff on how to protect your personal information.

This Privacy Statement applies to individuals who deals with us in Canada including our clients, various health care professionals, and to all personal information that we collect about you. Q1 does not control the content or the privacy policies of third party on-line resources to which our web site may provide links and this Privacy Statement does not, therefore, apply to any such resources.

Content
This site is intended for informational purposes only. Q1 cannot be held responsible for any errors and/or omissions, missing or unavailable information and/or viruses that might be present on this site.
Accordingly:

You assume total responsibility for your use of the information on this site.
Q1 will not be liable for any consequences resulting from the use of this information.

By using this site, you agree with the terms of this Privacy Statement. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Statement. Please be sure to read this entire Privacy Statement before submitting information to this site. If you are not in agreement with the terms outlined in this privacy policy, you may notify us in writing. Alternatively, you have the option of not continuing into our site.

Collection and Use of Personal Information
While visiting our website you may elect to provide us with personal information. This type of information that we collect will depend on the services that you use on our site. Through various forms such as General Questionnaires, Comments or Suggestions, we make it possible and convenient for you to provide us with your enquiries on or about our services. If you send us such a comment and request our response, then we will collect you name, address, telephone number so that we can address your enquiry or comments and provide you with a timely response.

Except as otherwise stated, we may use your information to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it through a newsletter signup or otherwise), for our marketing and research purposes, and for the purposes specified in this Privacy Policy. Surveys, forum postings and other items, we make it possible and convenient for you to respond, post and share information that may be helpful and informative to others as well as improving our services. Your participation in such offers is strictly voluntary.

Use of Personal Information, we only use your personal information for the purposes stated above, and will not sell, trade, trade, rent, or otherwise disclose your personal information without your consent. Disclosure of Personal Information, Canadian law dictates that we may disclose personal information without consent for law enforcement and national security purposes, debt collection, to a lawyer representing our company, and in emergency situations in which an individual’s life, health or security is threatened.

Security
We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, when using passwords, ID numbers, or other special access features, on this site, it is your responsibility to safeguard them.

Links to other Sites
This site may contain links or references to other websites. Please be aware that, we do not control other sites and that, in any case, this Privacy Policy does not apply to those Websites. We encourage you to read the privacy policy of every site you visit.
This site may contain links to other websites that are external. These links have been inserted for your convenience and do not constitute endorsement of material at those sites, or any associated organizations, products or services. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites. Q1 does not accept responsibility for information on any external websites. Views or recommendations provided in linked external websites do not necessarily reflect those of Q1. Users and visitors of this site may not publish links to the web address: www.q1cmg.com without Q1 Care Management Groups express prior written consent.

Use of Cookies
“Cookies” are pieces of information that a web site transfers as a very small text file to your computer’s hard disk. They are used for record keeping purposes. “Cookies” can make the site more useful by storing information about your preferences on the site. ‘Cookies” in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers allow you to decline cookies. If you elect to set your browser to decline cookies, your experience of within our site will not be affected.

About Children Safety
This site is not intended for children under the age of 16. We will not knowingly collect information from site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Websites.

CHILDREN'S PRIVACY POLICY, AND NOTE TO PARENTS AND CAREGIVERS
We care about the privacy of children. We recognize that children's use of the Internet and E-mail raise special concerns regarding privacy and security of information.

It is our intention to adhere to the Children's Online Privacy Protection Act and its rules on collecting personal information from minors. We remind and encourage all parents to check and monitor their children's online activities. Help us protect the privacy of your children by ensuring that they never send E-mail or submit personal information on this site or any other without your permission.
Here are some helpful pointers and rules that you as a parent can share with your child to help provide for a safer experience and create a greater awareness of the internet challenges and concerns.
Listed below are some suggested points as recommended by the National Center for Missing and Exploited Children (www.ncmec.org and www.netsmartz411.org) they are as follows:

Tell your children never to give out identifying information such as family information, home address, school name, or phone number in chat room discussions and when visiting web sites. They shouldn't even reveal such data in private e-mail unless they know whom they are dealing with. They must also not send out personal or family photos without your permission. It’s best for children to use “screen names” that are different from their own in chat rooms.
Explain to children that passwords must never be given to anyone, even someone claiming to be from the online service.
Warn your children not to respond to messages that are threatening, suggestive, demeaning, or otherwise make you or the child uncomfortable. Tell them to report such messages to you.
Set reasonable usage rules, including time limits, for your child's use of the computer. Watch for excessive use of online services late at night. That could be a tip-off there is a problem.
Try to make online use a family activity. Keep the computer in a family room rather than the child's bedroom.
Get to know your children's online "friends," much as you try to get to know their other friends. Never permit a child to arrange a face-to-face meeting with another computer user without you attending at least the first meeting.
Explain that people online may not be who they seem to be. Someone claiming to be a 12-year old girl might actually a 40-year old man.
Also explain that not everything they read online may be true. Any offer that's "too good to be true" probably is.

Changes and Updates
This Privacy Statement and our Privacy Policy may be updated from time to time. Notice of changes to this Privacy Statement or the Privacy Policy that affect you will be posted at this site. Q1 reserves the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of this Policy on our Q1 Sites. We also reserve the right to update or modify our Privacy Statement, at any time and without prior notice, by posting the revised Privacy Statement on the Site. If we modify this Policy or any part of our Privacy Statement, the modifications will only apply to the personal information we collect after we have posted the revised Policy or Privacy Statement on the applicable site.

Other Terms
Your use of this site is subject to our Terms and Conditions.

Personal Information
For the purpose of this Privacy Policy, “personal information” is defined as information about an identifiable individual including client information that pertains to the use of Q1 services, credit card information and purchase information whether provided in writing, orally or by electronic means. Personal information does not include information that is business contact information, is publicly available through directory assistance or other similar sources.
Simply stated, personal information is factual information that is not already available in a public directory, such as a telephone book; or on your business card. Examples of personal information include age, full name, weight, height, medical records, ID numbers (driver's license, health card), ethnic origin, or blood type.

THE 10 PRINCIPLES OF FAIR INFORMATION PRACTICES
•Accountability: An organization is responsible for personal information under its custody and shall designate an individual or individuals who are accountable for the organization's compliance with the following principles.
•Identifying Purposes: The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.
•Consent: The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate.
•Limiting Collection: The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.
•Limiting Use, Disclosure and Retention: Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
•Accuracy: Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
•Safeguards: Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
•Openness: An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.
•Individual Access: Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information, and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
•Challenging Compliance: An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization's compliance.

How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the information practices of this site, please direct them in writing to the attention of Q1 Privacy Officer. By Email

Or
Q1 Care Management Group, Inc.
Attn: Privacy Officer
P.O. Box # 61552
Hamilton, Ontario
L8T 5A1

This Privacy Statement was last revised on July 2008

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